Attention: Worldwide free shipping is available for all orders, parcel will be sent by registered airmail with tracking information for most countries .
It's really important for you to provide us with your correct shipping address; contact telephone number to make sure you can get the items in time.
1 How Are Goods Shipped To Me?
1) Our shipping method contains: DHL, Fedex as well as ordinary airmail
|Shipping Type||Country||Shipping Time|
Airmail and register airmail
|United States,Canada||10-20 business days|
|Australia, New Zealand, Singapore||15-25 business days|
United Kingdom, France, Spain, Germany, Netherlands, Japan, Belgium,
Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland
|10-30 business days|
|Brazil and Mexico||20-35 business days|
|Russia||20-35 business days|
|Other countries||10-25 business days|
|Singapore & EMS||All countries except those listed below||6-10 business days|
|Brazil and Russia||10-25 business days|
|DHL/Fedex/UPS||Worldwide||3-7 business days|
2) The not-so-valuable item less than 100 USD is shipped by Register Airmail; the delivery time is 10-30 working days.
3) The items more than 100 USD is shipped to you by express. For express, it’s really important for you to provide us with your correct shipping address, contact telephone number, zip code, so that we can delivery the item to you effectively and timely.
4). Brazil customers notice If you are Brazil customers, please mail us telling us in advance your CPF/VAT No, it is essential for shipment and customs clearance.
NOTICE: Normally, most of the items on our website can be shipped to most countries in the world. However, different shipping methods may have different limitations on the delivery destination. For example, so far only Singapore Post is available for Russia, but other shipping method likes DHL, UPS couldn't reach Russia. In this case, our customer service will provide you some instruction.
2 About Delivery Time
Delivery time and shipping costs depend on order products package weight/size, courier and shipping destination. We will send out your orders package within 3 business days after payment confirmed. If encounter any unexpected delay, for example, product stock shortage, holidays, we will notify you the status and consult with you.
When order package send out, we will send you a tracking number.
Usually, the delivery lead time is about 5-15days to worldwide countries if you choose the Express Mail service, the Registered Air Mail Service is about 10-30days. If you need help tracking your delivery, or have concerns about a delivery time, we'll be on hand to answer your questions. Please contact us.
3:"What if the product does not arrive?"
We will do our best to guarantee your products will arrive safely in your destination country.
In the unlikely event your package is lost, we will re-send the goods or give you a full refund.
Please refer to our detailed terms and conditions regarding Customs clearance.
3 Delivery Failure Scenarios:
The package is lost, broken, or stolen before it reaches you. Cellphone-Case will re-send the goods or give a full refund. In practice such cases are very rare, perhaps 1 in 5000 shipments, when using courier services. Please note confirmation of such cases can take some time, so in such an event you may be advised to place a new order at your expense while the original shipment is investigated pending compensation. An Air Mail package has not arrived after a long time. Cellphone-Case will give a full refund after the delivery deadline has expired. These cases are rare, and if this ever occurs, we will inform you of the delivery deadline for your package, which will be 30-60 days depending on the region. If you are drop shipping you will be advised to create a new order for your customer in the meantime. A multi-part delivery arrives missing some items or packets. In such a scenario you must raise the issue immediately with the courier or delivery company. With the correct documentary proof through the courier company reporting process, Cellphone-Case will re-send the goods or give a refund. Items in the packet arrive in a damaged condition. In such a scenario you must raise the issue immediately with the courier or delivery company. Provided you follow through the correct reporting process, the goods can be handed back to the courier and Cellphone-Case will send new goods or give a refund. If you do not immediately follow the courier's reporting procedure, and thus no adequate documentation is available to prove the goods arrived damaged, we will offer advice on a case-by-case basis about whether you can return the goods to China for replacements or a refund. A shipment is delayed, turned back, or seized by Customs If the Customs issue was your responsibility, you are liable. If the failed delivery was due to mis-handling by Cellphone-Case, you will receive compensation when the case is resolved. Such cases are unusual but it is important you are aware of your responsibilities in such a case.
4 General Delivery Failure Cases Where You Accept Liability
You (or the consignee) must accept delivery of the goods and comply with any applicable procedures/charges from your local Customs.
If the delivery fails because:
you were not at home or the courier could not contact you the delivery details were wrong the recipient fails to accept the goods the courier cannot satisfactorily verify the identity of the person attempting to receive the goods the courier cannot deliver to a remote area or invalid address delivery fails due to war, disaster, etc other similar scenarios beyond our control . [in such cases] you agree that Cellphone-Case will not accept liability and no compensation is available.
There are also several situations in which you accept liability when the goods do not arrive due to Customs issues. Please read the full terms and conditions here.
5 Customs Clearance Issues
All imported goods are subject to Customs clearance in every country. When you buy from Cellphone-Case, the goods are sent from China. Therefore you are importing, and you are the importer responsible for the goods when the goods pass through Customs in your destination country. According to our general terms and conditions, you may order anything you like from Cellphone-Case and we will fulfill your order, but it remains totally your responsibility to find out in advance if the products are permissible to import into your destination country, and if so what clearance requirements, taxes, policies etc apply in that country. Cellphone-Case cannot and will not offer advice or pre-shipment information on Customs issues in any regard. As to our experience of exporting, we can confirm that in over 99.9% of shipments from Cellphone-Case there is no issue whatsoever with Customs clearance. Furthermore in the majority of the rare cases subject to a delay in Customs, the goods are released and delivered successfully. This is because the clearance via normal shipping methods (couriers or post) is handled professionally by the shipping company, and Cellphone-Case is an experienced provider of correct shipping documentation and compliant products and packaging. You need to be aware that, since any order you make on Cellphone-Case.com will pass through your country's Customs, the Customs have the right to hold and inspect your goods according to their policies. Every country's Customs has different policies, and these policies can vary substantially, for example... ...from port to port ...from day to day or from one Custom's staff member to another ...depending on the volume of packages requiring clearance on any particular day ...depending on the security levels and political climate of the moment As the importer, you bear sole responsibility for the clearance of the goods any issues that may arise from an inspection or hold. Typically, the consignee of the shipped packets is taken as the importer in any problem case. If you are drop shipping, it is important to note that the consignee of the goods is your customer, and therefore they will be liable for any assessed import duties, sales taxes, or issues arising from Customs inspection. In most countries, depending on the category of goods imported and the quantity or value, the shipment will be assessed for duties and /or sales tax. That is your responsibility as the importer and you can find detailed notes from Cellphone-Case here.
6 In The Case Of A Customs Hold
Cellphone-Case will contact you to discuss the issue openly. You will typically be required to communicate directly with your country's Customs, or contact them via your courier company. If additional documents are required, Cellphone-Case will do our utmost to provide the documents to you and support the goods clearance. Your country's Customs can hold goods pending a decision for as long as they like. The final decision about assessing, valuing, taxing, releasing/refusing, seizing the goods is entirely down to Customs. In some cases no reasons are provided, and in many countries the importer has no right of appeal. In most countries the Customs are hard to communicate with and lack basic public information or accessible staff contact. In the vast majority of cases, the goods are released after a delay ranging from 1 day to 6 months... the reason for the delay is usually unknown, and the length of the delay is unfortunately beyond anyone's control. If the goods are refused entry, they will either be destroyed with no compensation, or turned back so the courier ships them back to Cellphone-Case. Under these terms and conditions, which you are agreeing to at the time you place your order, you are acknowledging you understand your basic responsibilities as an importer and the resultant liabilities should any exception occur.
7 Do I have to pay import duties on products sent from Cellphone-Case?
Short answer: in many countries, no... but many countries yes, more in some countries, less in others. Long answer: Please note that all import taxes / duties are the recipient's responsibility. So if you are delivering to someone else like a friend or direct to a customer, any taxes payable will be their initial responsibility. Cellphone-Case will accept no responsibility for customs costs incurred. Many countries do not charge import duties on private items, samples, and goods below a certain stated value. However, you may find that you have to pay taxes when goods you have ordered from us arrive in your country. Obviously you will want this to be as low as possible, but Cellphone-Case CANNOT give you advice or information about tax rates and customs charges in your country. All we can do is declare the value of the shipped goods at a nominal value (see below), which may still be fully taxable. Items shipped from Cellphone-Case will be declared at the lowest nominal market price as a standard assumption. This lowest market price is based on the manufacturing origin and might not be reflective of how much the item will cost you if bought in your local retail market. You must ensure you find out about regulations in your own country before ordering from Cellphone-Case. In most countries the actual origin of the goods (China) is not important: only the declared value of the goods and declared contents is relevant. Let us know if you have any special packing or labeling instructions when placing your order. Add comments to the box on the "Addresses" page of the Checkout Process. Cellphone-Case will never falsely identify or misrepresent goods on customs forms. Cellphone-Case does not add any sales taxes or hidden charges to orders.